DINGO is another company that deals with masses of data to help miners optimise outcomes – although its approach is much more focused on improving equipment uptime.
Its executive chairman Paul Higgins said the market had reached the point where a lot of the customers were over the hype but were wary of some of the big investments that had been in made in the past that had gone nowhere.
“DINGO’s approach is teaming up with customers that have a particular problem and it’s important enough to them to give us some data,” Higgins said.
“Our domain experts and their domain experts come up with something that delivers value.
“We do see that we need to bring the customer along on the journey.
“Otherwise their default position is ‘at the end of the day if this stuff doesn’t work, I’ll have to go back to what I know. If you are asking me to do something different to that I need to understand it because there’s a lot of risk’.”
Paul Moore │ Australia’s Mining Monthly │ Excerpted from the article – Operational Excellence: Beware the Black Box
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