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DINGO Software’s Technology in the Mining Industry

Sep 26, 2015 | Company News, Insights

The Courier-Mail Going for Growth Series – A Brisbane-based company is revolutionising the mining industry by introducing innovative technology that stands to save companies millions of dollars.

DINGO Software’s award-winning program combines all of a customer’s condition monitoring data in one phone application that can be centrally analysed in real-time by a subject matter expert.

CEO of DINGO Software Paul Higgins said the downturn in the mining industry has created a demand for new, cost-effective solutions to increase efficiency and productivity.

“If someone is out in the field and they see a problem, they can take a photo of it with their phone and an expert analyst can look at it from their office in Brisbane and get back to them with what the problem is and what they need to do to fix it,” he said.

“Instead of paying for experts to go to a mine to inspect or fix machinery, the application is able to take the mine to the experts, cutting travel time and cost.”

From humble beginnings in 1991 at a Toowong apartment, the privately owned company now manages over $6 billion worth of assets and employs almost 50 people.

From current projections, Mr Higgins expects to double the size of DINGO Software over the next five years.

“It’s an opportune time for innovation because the industry needs to do things differently,” Mr Higgins said.

“They still need to maintain their equipment, and now they’re forced to look beyond their own people to find other solutions, and we can show them a different way that they haven’t seen before,” he said.

“The demand to do things differently makes it a little easier to innovate, and it’s nice to be a part of that momentum.”

DINGO Software today has offices in the United States and Canada, but Mr Higgins still believes Brisbane is the place to be.

“I found in my travels Australia is very well respected for technology,” he said.

“Brisbane is now emerging as the hub for mining research and development, and we’ve already got a big mining presence. There’s almost no better place to innovate than Brisbane.”

Going for Growth is a Courier-Mail series, presented in partnership with NAB, championing Australian business success stories.

Darcie Akeroyd
The Courier-Mail


“Partnering with Dingo allows us to leverage remotely located condition intelligence experts from the get-go for a fraction of the normal cost to company. This allows our few reliability experts to focus on the top issues and make important decisions to ensure our fleet availability is where it needs to be instead of having them analyzing data and looking for the issues.

-Martin Pichette, Mine Operations and Maintenance Director at Lamaque Mine

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