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DINGO Opens A New Remote Asset Health Center in Denver

Dec 4, 2018 | Company News, Insights

By opening advanced Asset Health Centers in key locations, DINGO is paving the way forward in delivering the highest standard of reliability, efficiency and safety to clients 24 hours a day, 7 days a week.

DINGO Software, the world leader in providing predictive maintenance solutions to asset-intensive industries, announced the opening of its new Asset Health Center in Denver, Colorado.

This modern, purpose-designed facility will provide operations with asset health coverage 24 hours a day, seven days a week.  From a sophisticated control room, DINGO analysts will monitor equipment condition, using a proprietary predictive analytics platform enriched with decades of maintenance expertise, to identify impending issues and then prescribe the corrective maintenance actions for immediate resolution.

This actionable intelligence will dramatically improve decision-making and could be the difference between an inexpensive repair and a catastrophic breakdown costing millions in parts and productivity losses.

DINGO Asset Health Center in BrisbaneCurrently managing over $12 billion worth of heavy equipment across six continents, the Denver Asset Health Center, combined with the Center in Brisbane, will provide operations with a convenient, cost-effective way to monitor and maintain equipment.

DINGO CEO, Paul Higgins, said the Denver team will be able to serve customers remotely using its award-winning, cloud-based predictive maintenance software, Trakka®, and team of Condition Intelligence™ experts. “Right now, around 250 different operations globally are capitalizing on DINGO’s remote Asset Health services.”

Safety is another major benefit that DINGO will deliver to these operations. “When people work on a site, they’re exposed to inherent dangers, so being offsite and working from a remote Center is advantageous,” said Paul. “And well-maintained equipment is always safer. It’s an issue that DINGO and its customers take very seriously.”

Other benefits include access to subject-matter expertise. “DINGO’s team of analysts has deep domain expertise in a range of fields.” Paul said, “We have people with fixed plant, mobile, and underground experience. Experts who understand trucks, shovels, drills—as well as a range of condition monitoring technologies.” It would be an extremely expensive endeavor for one customer to find, and hire, an equivalent team of experts. “We can deliver the right expertise at the right time to help with the right issue.”

DINGO also provides clients with access to its proprietary equipment health database. “We have one of the largest databases of asset health information in the world,” said Paul. “Even when a customer has its own in-house team, they may only have access to the data they have generated. With over 25 years’ worth of asset performance data, we know what good looks like—and when equipment is underperforming, we know how to fix it.”

With our industry experience, global knowledge-base, and award-winning software, “Customers can trust the service and information provided from any location,” said Paul. “We’ve developed the unified platform specifically to enable access across multiple mining operations. An example is the senior management asset performance dashboard, which provides a comprehensive view of fleet health to ensure mines are operating at peak performance.”

Ultimately the Asset Health Center doesn’t function as a complete outsourcing option. “Some customers take more of the workload on themselves, others don’t have the resources and want to move quickly so they bring us in,” said Paul. “We don’t replace the customer’s team, we help them. We filter the noise and streamline decision-making, so they can focus on other, more pressing issues.”


“Partnering with Dingo allows us to leverage remotely located condition intelligence experts from the get-go for a fraction of the normal cost to company. This allows our few reliability experts to focus on the top issues and make important decisions to ensure our fleet availability is where it needs to be instead of having them analyzing data and looking for the issues.

-Martin Pichette, Mine Operations and Maintenance Director at Lamaque Mine

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