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Dingo Asset Wellness Network: Maximizing Machine Productivity

Jun 1, 2013 | Company News, Insights

DINGO Asset Wellness Network: Maximizing Machine Productivity

heartDINGO Software, a leader in heavy asset management software and services, is excited to announce the formation of the world’s first Global Asset Wellness™ network.

“Customers will now be able to receive expert maintenance insights on a wide range of mining, oil and gas, rail and energy assets anywhere, anytime,” said Paul Higgins, CEO of DINGO.

After developing this Cloud-based approach with customers in 2007, DINGO’s Asset Wellness™ network now protects over 70,000 major components daily, having received and processed tens of millions of data samples from a large range of sources including oil analysis labs, vibrations systems, VIMS®, Komatsu VHMS®, Detroit DDEC®, Cummins Cense, Equipment Management Systems, SAP®, tire wear, component inspection reports and images, CMMS work orders, undercarriage wear and fluid consumption.

Data entering the 24-7 Network is transformed into proactive work using DINGO’s Trakka® software, which first filters the information using sophisticated rules and statistics, passing identified problems to teams of experienced maintenance experts for real, contextual decisions.  The formation of this Network links DINGO’s global Insight and Action Centers and extends coverage across all time zones, meaning lower risk and higher responsiveness for customers.

DINGO’s Network is comprised of dedicated Asset Insight centers in Brisbane, QLD and Denver, CO, connected to Asset Action centers in Darby, U.K.; Muswellbrook, NSW; Timmins, ON; Fernie, BC; Kamloops, BC; Madisonville, KY; Silver City, NM; Boise, ID; and Elko, NV.  This Asset Wellness™  network is connected to customers through the Cloud-based Trakka® software and to data sources through DINGO’s Connector Library.

“Much like in human health, asset intensive industries are looking for ways to push the boundaries of what it means to operate in an optimum state,” said Higgins.  “While ‘health care’ triggers images of hospitals treating the ill, ‘Wellness’ describes groups of people enjoying long and full lives, through regular exercise and proactive measures. This vision captures what DINGO is bringing to the world of Asset Management.”

In a recent example, a DINGO customer, whose five mines are served by DINGO’s Denver Insight Center, realized a 19% improvement in average life across an entire mining system.  This was achieved through close monitoring of  health indicators, combined with rapid action on recommendations issued directly from DINGO’s Network, to maintenance staff.

“Users benefit from analysis of the largest OEM-independent database of comparative machine performance information,” commented Colin Donnelly, DINGO’s Director of Engineering. “Our goal is to make it easy for asset managers to find and fix problems before they become an expensive failure, and to take care of their machines so they can maximize their longevity.”


“Partnering with Dingo allows us to leverage remotely located condition intelligence experts from the get-go for a fraction of the normal cost to company. This allows our few reliability experts to focus on the top issues and make important decisions to ensure our fleet availability is where it needs to be instead of having them analyzing data and looking for the issues.

-Martin Pichette, Mine Operations and Maintenance Director at Lamaque Mine

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