A HAPPY NEW YEAR TO ALL!!
In this issue:
1. News - Office moves to
2. Product Tip - Getting Support
3. Advertising & Notices
4. Unsubscribe
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NEWS
Dingo moved the US
Operations from
- geographical
proximity to Dingo's largely mining-oriented customer base
- access
to
----- Details -----
Dingo Maintenance Systems
Tel: +1 303 662 9103
Toll Free: 1 888 346 4630
(
Fax: +1 303 662 9269
Please update your records
where appropriate. For more information
on contacting Dingo in
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PRODUCT TIP - GETTING
SUPPORT
This issue
deals with the process of getting support from Dingo - how to go about it and
what to expect. If you have a current technical support contract
with Dingo, it entitles you to full access to our support services.
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How to Go About It
As our team grows this year
and we introduce new products, we will also dedicate more resources towards
customer service and product support. To
get the best response from us, it will help greatly if you follow a few simple
procedures:
1. Prioritize your support requests
Tell us how important this
problem is to you. We use a few simple
definitions for dealing with support requests:
*** Critical - Show
Stoppers, problems that prevent you from using the software at all and you need
it ASAP to complete core activities.
*** High - You can't use a
key area of the software to perform work that must be completed quickly, but
the software can be used for other functions.
*** Medium - You can't use
an area of the program. The problem is
annoying but core work can be performed.
*** Low - Training related
issues or functions used occasionally. A
reasonable work-around is available.
2. Contact us
If your issue is Critical or
High priority, call us.
In the
In
If your issue is Medium or
Low priority, email us.
In the
In
Once initial contact with
Dingo has been made, a representative will be assigned to your issue and you
will be able to call or email them directly.
When contacting us about an issue, please have
ready or include the following information:
- priority
(Critical, high, medium or low)
- software
package and version number
- operating
system
- exact
wording of any error messages
- the
function that was accessed when the problem occurred
- your
contact details
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What to Expect
If your issues are Critical
and due to faults in the software, we will make commercially reasonable efforts
to fix the fault and provide the fix within two business days. Non-critical issues will be tracked and
addressed in updates or service packs at regular intervals. A Dingo representative will advise the
planned action in such cases.
Best Regards,
Andy Ling and the Dingo Team
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SUGGESTIONS AND TIPS - If
you have handy tricks, workarounds or favourite
reports that helps you do your job better ...or if you have questions about
what the software can do for you... and you would like to share them with the
GoodOil Community, send them to aling@dingos.com and we will publish them for
all to share.
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(c) Copyright 2001 Dingo
Software Pty Ltd.
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