2. Customer Service Enhancements
3. New AnalysisPlus and MaintenanceGuy Lab in Salt Lake City
4. Pocket MaintenanceGuy Goes Gold at Kinross
5. Dingo recruiting
TrakkaTM 1.1 released.
The
task of finding equipment information and keeping track of
critical reports in your growing reliability program just got a
whole lot easier. Trakka v 1.1, the first update, was released
on January 15, 2005. Two major features have been added to
assist collaborative problem solving, streamline program
administration and simplify use of the software:- Multi Object Events (MOE) - Assess machine condition more efficiently and accurately by having access to all your important condition information right on your oil analysis trends. Avoid the hassle and cost of integrating different systems by simply loading pertinent information into one web based system that Trakks it for you. Vibration reports, case studies, wear debris and thermographic images plus more can be viewed quickly and easily while reviewing Oil Analysis results. The information you need to make the best decision is at your fingertips when you need it.
- Profiles - Stop spending time searching for and entering accurate equipment information. Simply link your assets, components, lubricants and more to a matching Trakka Profile and all the extra information such as description, lubricant capacity, equipment type, component list, typical viscosity etc display automatically.
These new tools further extend Trakka's industry leading feature set:
- Group trending - compare oil analysis data from one unit to other similar units
- Correlation finder - find trend relationships (e.g. lock-step) easily with independent trend scaling
- Oil Sample inbox - access your latest samples instantly
- Action Assurance - ensure problems are not missed and recommended maintenance actions are recorded
Customer Service
Enhancements
Dingo's Customer Service
team is constantly striving to exceed our customer's high
expectations. Recently three members of the team attended a
Customer Focus workshop to learn about new and innovative ways we
could improve our level of customer service.
The team gathered a wide range of new ideas which they will be
implementing over the coming weeks. All up, the team identified
approximately 50 new ideas in 8 major categories, and have
developed a prioritized plan from implementation. The most
immediately noticeable of these changes for our customers will
be:
- Increased telephone support hours starting Jan 31st (8am - 8pm ET)
- Expanded online support documentation & knowledge base to facilitate self help
- Hiring of a new staff member for proactive customer contact
- New "How to" guides & demos for common issues that will be accessed through our websites
New AnalysisPlusTM and MaintenanceGuyR lab in Salt Lake City
We are pleased to announce the
addition of a new lab to the AnalysisPlus and MaintenanceGuy oil
analysis programs. Owned and operated by Polaris Laboratories LLC,
this state of the art testing facility is now open for business at
3060 W. California Avenue, Suite B Salt Lake City Utah.As an AnalysisPlus or MaintenanceGuy customer, taking advantage of this new facility could not be simpler. To have your samples processed at this new lab, please nominate Polaris, Salt Lake City when ordering your sample supplies. When your new sample kits arrive, they will be supplied complete with address labels for the new lab. You results will be processed and data will be transferred into your AnalysisPlus or MaintenanceGuy account.
Pocket MaintenanceGuy Goes Gold at Kinross
In January, Kinross Gold became the first Dingo
customer to successfully implement Pocket MaintenanceGuy.
Pocket MaintenanceGuy was provided to Kinross by their
lubricant supplier ConocoPhillips as part of a range of custom
services designed for the mining industry - including a site
specific lube survey. Pocket MaintenanceGuy enables Kinross
Maintenance staff to have a complete portable reference guide
for all of their lubricated equipment, in the palm of their
hand.Data includes equipment make, model, lube details and application method. Unlike traditional printed lube surveys which are often quickly out of date, the PDA stays up to date through synchronization with a web based database. As staff begin sampling and testing with the AnalysisPlus oil analysis program, the Pocket MaintenanceGuy PDA is also updated with new oil analysis data and lab comments. Field staff can add notes to the PDA to be synchronized back to the main database for analysis by any authorized user.
Kinross Gold acquired the Fort Knox open pit mine, located near Fairbanks, Alaska, in 1998. The Fort Knox operation consists of the main Fort Knox open pit and the True North open pit located approximately 15 kilometres northwest of Fort Knox. Gold equivalent production for 2003 was 391,831 ounces.
Dingo Recruiting
Dingo is aggressively expanding its onsite services business and currently has several exciting job opportunities in both the USA and Australia.
We are presently seeking qualified Project Managers to implement our cost saving Condition Based Maintenance programs at several large mining operations. If you are looking for an opportunity to work for a rapidly growing company and have the necessary experience in condition monitoring and maintenance of heavy equipment then read the full job postings and apply today.
We are also very pleased to announce that Brantley Griffith has joined the Dingo team as Manager of Product Sales focused on helping our customers with oil analysis kits, sampling hardware, oil safe containers, software, accessories and our growing list of web store and catalog items. He will be based in our Denver office commencing February 7.
Click here to view specific position
details
Paul Higgins and the Dingo Team dingo.com
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Copyright 2005 Dingo Software Pty. Ltd.